History of Chain Restaurant Solutions
Foodservice is in our DNA here at CRS, and we believe that our relationship with Rapids Foodservice Equipment, which was founded in 1936, gives us a distinct advantage in the crowd of other suppliers. We know that in a foodservice operation, 65% of all Repair & Maintenance (R&M) service calls are related to the equipment that our affiliate company has been serving since 1936.
Rapids has senior level management contacts with every major supplier including True Manufacturing, Hatco, Beveridge Air, Bunn O Matic, Oliver, Vollrath, Randell, Delfield, Hobart, Panasonic, Vulcan, Hoshizaki, Electrolux, Wells Manufacturing, APW Wyott, Frymaster and Electrolux Professional, to name a few. When major service issues arise or the failure rate on a specific piece of equipment seems too high, we can help our customers get the factory attention they deserve.
We are involved in industry initiatives to collaborate with the manufacturers, dealers, and service agencies to help our customers with a more transparent experience of how equipment performs over extended periods of time, and most importantly provide guidance on when and where to spend capital asset dollars based upon hard data.
CRS was “invented” in 2004 in response to our multi unit customers’ pain points. Utilizing our friendship with the Iowa Panera Bread franchisee to consult along the way, we were able to build the company with the specific needs of a multi unit operator in mind as we designed our system around those requirements.
When we were faced with the vexing question of how to stop the pain of owning and operating several units, qualified by the multi unit operator expressing severe pain as related to human capital issues and concerns, and the repair and maintenance of equipment and facility, we chose to focus on the R&M portion of these issues. We had the relationships with suppliers, and we had multiple decades of serving this industry needs related to equipment and supplies.
Many of the operators wanted to expand business focus on customers’ experiences, and manage the food and labor cost with a more focused view. Smart operators understand that most of the store managers were better trained on customers, food and labor than the R&M of a store facility.
R&M requires mechanical aptitude, and knowledge of several trades, which are skills that require repetition and are often best left to the professionals. Relationships with the major suppliers provides our staff the opportunity to received onsite training on the equipment as well as ongoing online training through FEDA University.